Notes from the eBay Top Seller Summit
InflatableMadness.com
Hi guys,
I just returned from the Top Seller Summit in San Francisco. This is eBay's second annual e-comm conference - they invite the top 200 or so sellers on eBay for a 2 day conference.
It's a good event to attend because most of eBays top brass are there and mingling about, so I was able to have many quality conversations with the people at eBay who influence decision and direction.
Here's my main takeaways from the conference:
1. eBay has realized that there are some forces working against them now. They are beginning to acknowledge the level of fraud and to seriously study the growing attrition of buyers. The question is: Can eBay right the ship in time?
2. eBay will be working hard on improving the buying experience - they are rolling out a more detailed feedback 2.0 and working on improvements to the user interface.
3. eBay wants to make eBay fun again. ebay matchups is a good example of this.
I have always said that no matter how I feel about what eBay does as a company, I have never met an eBay employee who I didn't like - to a person they are smart and friendly. The conference was a nice jug of eBay coolade that is appreciated by us sellers.
Now, if the free eBay bag I received just didn't cost $500,000, we'd be in business.
Ha!
Kevin
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